Taming the Inner Mule

Every now and then I need reminding that I can be a stubborn, opinionated so-and-so .  This post helps me remember and  keep working on being less so.  Just in case you struggle with a similar challenge, there are some ideas here that might help you see the wisdom of working on it too.

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The other night I was reminded how stubborn I can be at times. Yep. Really.

I was watching the evening news with my husband and he asked me to change the channel so he could watch the national, rather than the provincial news.  I said, “This is the National News”.

He said, “No it isn’t. Lloyd Robertson is on the national news and I prefer listening to him over the other guy on channel three”

I said, “ Well, this is Lloyd Robertson’s program.

He said, “ No it isn’t but if you think so, you must be right”

Suffice it to say, after a few more seconds of an “It is so! It is not!” kind of exchange, I discovered I was wrong, but not before I had dug in my heels and clung to my view of things until it sounded somewhat reminiscent of this:

Of course our “discussion” was not quite as strident as the one portrayed, but the point is, I believed I was right and clung to that belief as if it were a baby cub and I, a mother lion.  Luckily, this kind of intractability does not happen in our house too often, but when it does, everything seems to shut down until we discover where the error in thinking lies. And, until a correction, and an apology, is made.

Stubbornness is an insidious thing.  It can creep up on you and before you know it there is an enormous barrier between you and another person, or you and a bunch of other persons.  In leadership, it is also a destructive thing that closes the door on creativity and serves to frustrate and exclude people whose potential contribution is often ignored or discounted.

Let’s face it; we all like to be right.  If it were possible, we would all like to be right all of the time…but it’s not.

So, what to do?   Well, a good place to start is by looking in the mirror.  All of us are stubborn at some time or another.  It’s not that rare.  But, here’s the thing.  If we are leaders of people we cannot afford to luxuriate in the illusion that we are always right.  Getting married to our own ideas to the exclusion of others is an appalling waste of everyone’s time and talent.  And really, failing to tame the inner mule comes with the high cost of lost opportunity and damaged relationships, which could be more than we are willing to pay.

So on those occasions when we notice ourselves digging in for a session of  “Yes, it is. No it’s not” Let’s do three things.  Stop…even if it is in mid-sentence.  Step Back…create some space in the dialogue long enough to take a breath. And Listen…focus on really understanding what is being said and pretend, for a moment that the other person actually might know what s/he is talking about.

By doing things as simple as that, our chances of discovering a plethora of useful and creative perspectives that will serve the collective purpose will be that much greater.

That’s what I think anyway. What do you think?  When was the last time you dug in your heels and started braying?

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** Please note the use of this video clip is meant only as a learning tool to compliment the text of this post and is in no way intent to infringe on copyright.

Tackling Problems ~ How Big is Your “O”?

Problems.  Whether we choose to call them that or, (in the interests of putting a more positive spin on them), refer to them as ‘challenges’ they are part of life.  In the workplace, where time is of the essence, there are many problems to be solved.  And yet, much of that time can be wasted when people spend it working on the wrong problem.  It happens.

I think it happens because of the very human tendency to jump right into action without employing the critical thinking required to ensure it will lead to a good solution.

For example, many moons ago I was part of a team-building course in Toronto.  At one point, we were divided into groups and marched outside to tackle a project that involved climbing poles and traversing from one to the other with only the aid of ropes and some safety tackle.  Our goal was to successfully overcome the obstacles and complete the course in the best possible time.

We failed miserably. Not only did we not complete the course, we failed to overcome most of the obstacles as well.

With booby prize shamefully in hand, we reviewed what we might have done differently. And, in thinking about it now, apart from doing just about everything wrong, we simply didn’t spend enough time in “O”.

“O” stands for observation.  It is part of a mental process thatEdgar Schein refers to as ORJI in his book Process Consultation- Lessons for Managers and Consultants.

Here’s how it works.

Typically, when faced with a predicament, the human psyche follows a pattern.

We Observe and get a picture of what is going on.

We React emotionally to our understanding of what’s happening.

We Judge, and draw conclusions based on our understanding and how it makes us feel, and then:

We Intervene, making decisions and taking action based on what we see, feel and conclude.

In the case of our deplorable “team” effort, we spent perhaps a nano second really looking at the challenge ahead or trying to understand it.  We asked no questions of either the coordinators or each other.  We did not inspect the obstacle course or make any kind of effort to evaluate the resources available to us, human or otherwise. The loudest voice took the lead.  The action oriented ones chomped at the bit to get out in the field and DO something. And, the reflectors, being completely overwhelmed by the noise and confusion registered what can only be described as insipid protests about making a plan first, an offering that, not surprisingly, fell on completely deaf ears

So, instead of looking like this: “ORJI” our process looked more like this: “oRJI”

Having said that, not surprisingly, staying in Observation is hard. When problems are pressing, emotions can work in opposition to rational thought, often wanting to take over at the most inadvisable times.

So, here are a few thoughts about how we might delay a move to action long enough to establish that the information we are working with is accurate.

Gather factual data about the nature and scope of the problem

This means suspending our feelings about what’s going on long enough to get some solid information.

Ask questions and, when finished asking, ask some more.

If the problem is particularly perplexing it’s important to go deeper and wider asking questions of people who are, or will be, affected by it.

Determine what we might be assuming about the situation and the people involved in it.

Giving some time to validating our assumptions is never a waste.  Assumptions almost always hinder the process of getting at the true nature of a problem.

Make room for dissenting views.

This is simply about listening to every voice, be it soft or loud. And, often it is the dissenting view that holds the clue to a solution.

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I guess the bottom line is this. We are always going to experience problems.  Spending a little more time in “O”bservation will help us to address them in a way that provides the best chance of coming up with the best solution.

That’s what I think anyway.  What do you think?

Building Awareness ~ Lessons from a Dancing Bear

It was James Thurber who said, “Let us not look back in anger, nor forward in fear, but around in awareness”  This started me thinking about  how important awareness is in leadership and in life.  And, it reminded me of a post I wrote a couple of years ago about building awareness in organizations.  So, as a refresher, here it is  again.

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The other day I came across this little film clip that was, I gather, designed to draw our attention to the need for vigilance on the road.  It made me think about how easy it is to miss what’s going on, even when it’s right in front of us. Please watch the film.  It takes less than a minute. Honest.

How’d you do?  Did you get the number of passes right?  I did.  In fact, I felt quite   proud of myself until I realized what I had missed.  I was too busy concentrating on getting the numbers right to notice.  It happens.

This concentration on one thing to the exclusion of everything else happens to leaders too and yet I think we know that a leader’s job is never about just one thing.  It’s about a whole whack of things that go on around them all of the time and often at the same time.  Consequently, building awareness about themselves, their environment and those around them is a pretty big deal.  And, it’s a big deal that often makes the difference between success and failure.

The truth is, that while a few people may be particularly gifted with a keen sense of awareness, most of us need help.  Blind spots abound.  So what to do?

Well, whether you are working on improving your self, cultural or social awareness, it seems to me that just as it takes a village to raise a child, it takes a whole company to build awareness and to use what comes from it for the benefit of everyone involved.

Practically speaking, leaders who know the value of building awareness tend to do these four things to encourage and grow it in their organizations:

Invite: We are each provided with one pair of eyes, one pair of ears and one voice.  It only makes sense to invite more eyes, ears and voices to participate in achieving clarity of purpose and a common understanding of what’s important and why.  Multiple observations contribute to the formation of a shared picture and the awareness of the organization as a dynamic body, always changing and moving toward the accomplishment of shared goals.

Inquire:  Sometimes it is simply a matter of admitting when we don’t know something and asking others to help fill in the blanks.  This is particularly true when it comes to building self-awareness.  Enlightenment in these areas admittedly can be painful at times but also self-affirming. And, the truth is, the more we know about ourselves the better able we are to navigate the rough and the smooth without having to spend inordinate amounts of time thinking about ourselves.

Include: Often, it is tempting to gather around us only those who think like we do.  We like it because well, it just feels more comfortable.  But, building awareness in organizations is not about comfort or even being agreeable all the time.  It’s about getting a grip on what’s real and about creating depth of understanding that not only strengthens the organization but also the people it serves.

Intuit: Ah yes, the third eye…okay maybe not… but intuition often plays a part in building awareness.  It is sometimes not what is said but what is not said that seems the most obvious.  While operating from intuition alone can be a dangerous thing, there are times when those gut feelings serve a very useful purpose.  In fact, combined with inquiry and inclusion, it is a very powerful tool.

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The bottom line is this:  One person cannot see everything.  Building awareness in organizations must be a collective effort with participation from many and diverse people. Leaders who value the eyes, ears and voices of those around them will be unlikely to miss the moon walking bear too often.

That’s what I think anyway. What do you think?

Corporate Culture: 10 Elements That Help Drive Results

Recently, in the National Post, there was a whole section dedicated to Canada’s most admired corporate cultures.  In it was highlighted some very successful, vibrant companies, diverse in their business interests but with many themes in common. These themes reinforced my belief that success in any enterprise relies on its ability to bring people together and extract from them their best work, not through rules, policies, processes and bottom line focus but by creating cultures that invite participation .  It is from this softer, yet more difficult perspective that these companies drive results.

So, what does this “softer” perspective look like?  Well, as I read through the variety of articles on offer, I picked up ten elements that figure prominently in the cultures of these highly successful organizations.   Here they are:

Clarity of Vision and Values ~ This of course, comes up every time.  Most companies have some kind of vision statement and a published set of organizational values.  Not all actually use them as their guiding force.   And not all faithfully model the values they espouse.  Creating clarity about what business you are in; where you see it going; and how you intend to get there is a critical ingredient in everything else you do.  That’s the philosophy Claude Mongeau, CEO of CN Rail, has embraced and it has proven to be highly effective.

Respect and Civility ~ Eckler Ltd, an actuarial consulting firm has a simple but powerful mantra.  “Treat people like adults”

This company has high expectations of its workforce.  They hold themselves and each other accountable for the commitments they make while limiting the number of rules and policies they enforce.  Operating from a platform of respect and civility seems like such a simple thing to do and yet its potential for making productive conversations easier is enormous.

Learning and Growth ~ In highly successful companies learning, growth and development is not just a nice to do thing.  It forms part of the fabric of the organization and as such is not the first thing to get cut from the budget when times get a little tight.  Companies like Medavie Blue Cross see it as a critical part of ensuring a solid future for the company and everyone in it.

Service Before Selling~  Arthur Mesher is CEO of Descartes Systems, a Software Company in Waterloo Ontario.  When he first joined the firm, he noticed that people were not delivering on their commitments.  Theirs was a ‘sales’ culture that seemed to leave the customer out of the equation.  Mr Mesher recognized the limitations of the sales philosophy and the ineffective practices that went along with it.  And so he went about shifting the focus, away from sales numbers toward the achievement of customer satisfaction first and foremost.  This shift, while financially painful at first, now reflects the wisdom of the new maxim of service before selling in 2012 results any organization could be proud of.

Collaboration ~ Ray Kroc, Founder of McDonald’s Restaurants once said, “ None of us is as good as all of us”

This has formed the basis for McDonald’s organizational culture, which continues to value and build on collaborative relationships with its employees, franchisees and suppliers.

Social Responsibility ~ In today’s world, establishing roots in the community is an essential part of building a successful business.  Those who participate through sponsorships and volunteerism build a rich environment that people want to be a part of.  Organizations like McDonald’s, CIBC and Camp Oochigeas (a camp for children with cancer) are a testament to this.

Balance ~ When you treat people like adults, you also give them flexibility to find their own formula for delivering on their company commitments.  As Stuart Suls, CEO of Mr. Lube puts it, “ You only have one life.  It’s up to employers to give people the space to balance things out”

Simplicity of purpose ~ Being able to state your organizational purpose as simply as possible provides great clarity especially in hard times.  For instance, at the North York General Hospital, the CEO, Tim Rutledge expresses his organizational purpose in a way everyone can understand.  It goes something like: To make people better; keep them safe ; and give them timely access to care.  Everything else can flow from that.

Innovation and Finding a Place for Failure~ At Cineplex Inc., CEO Ellis Jacob says, “ I would rather you try something and fail, and learn from it than never try at all”

This is a tenet that so many have difficulty with because it can be costly.  But, in today’s world an essential ingredient to success is risk… and sometimes failure.  So taking a more positive perspective on failure is becoming increasingly important.

Diversity and Inclusion ~ This is a common theme among many of the companies recognized as having corporate cultures to admire and emulate.  There is, after all great richness in the diverse talents, skills and experience people bring to work every day.  Organizations who make the best use of their available resources tend to challenge their own assumptions, suspend judgement and invite a wide variety of people to take an active part in their present and future.

There are of course other themes that exemplify workplaces with much admired corporate cultures. But, if you are starting a new business or are working to effect change in your own organization this might be a place to start.  It couldn’t hurt.

That’s what I think anyway.  What do you think?

A Reflection on Teambuilding… and the Story of Edith

These days we talk a lot about ‘Team’.  Indeed, we have come to appreciate the value of teamwork, collaboration and engagement much more since, through technology, the World became small.

I’ve been thinking about this…and also about Edith.

Edith was a clerk among a myriad of others working in the International Department of the very large bank that employed us both.

Back then, I was a Personnel Officer, although it was a role much more akin to Police Officer than anything else. And Edith was a pain in the neck.

She was notorious for not showing up for work on Fridays.  Long weekends seemed to suit her, much to the chagrin of her manager.  Her excuses were priceless.

Once when asked about a Friday absence she remarked,

“ Well, on Thursday I went to the cafeteria for lunch and they were serving fish.  They only ever serve fish on Friday.  Naturally, I thought Thursday was Friday, so the next day, thinking it was Saturday, I didn’t come in”

All the time I worked with Edith, I thought her to be an often cantankerous, rather silly woman.  In my youth and to my shame, I looked down on her.  Her job performance was not particularly remarkable and her eccentricities, of which there were many, were a source of both amusement and great irritation.

Edith retired at the mandatory age of sixty-five.  She went happily into the sunset without my, or her manager, ever really understanding who she was or what we might have learned from her.  That kind of thing happens when you’re arrogant, when you look at people, not as people, but as employees…bums on chairs.

Recently, I happened upon Edith’s obituary.  She died in her 97^th year.  This is what I discovered about her.

She was a woman who had endured hardship all her life.  When she was very young, she suffered a complete memory loss, something that even the strongest among us might have difficulty coping with.

In her middle age, while also working for the bank, she was caring for an “erratic” mother and living in a farmhouse with no electricity, heating or indoor plumbing.

Later, she married a man who was a refugee, someone who had lost his entire family in Europe during WWII.

Together, they worked to acquire property, without incurring debt.  They did this through, what was described in the obituary, as a shared philosophy of “mend and make do”.  In the end, this approach helped them amass a winter home in Florida, a family home in Toronto and some acres in Muskoka.

So what is my point?  It is this.

A team is made up of people.  It is the leader’s job to learn as much as possible about what those people are capable of bringing to it and to encourage their willingness to do so.

Had I, or her manager, stopped for just a little while to look deeper, beyond Edith’s dowdy appearance and eccentric ways we might have seen a creative woman with great business sense and a steely determination to achieve her goals.  We might also have seen someone capable of fierce loyalty and resilience…. all skills that any team would be glad of. But we didn’t.  And our opportunity to capture Edith’s attention and draw from her experience was lost.  Instead, the performance she gave at the bank can only be described as sufficient unto the day, a means to an end. She didn’t care because we didn’t care.

So if you think that seeking depth as well as breadth in the relationships you build at work is just a warm and fuzzy thing to do, I invite you to think again.  There is gold beneath the surface to be mined. What you find could be more than useful in helping you build a focused team bent on achieving its business goals.

As for Edith, she may or may not have responded differently had we behaved differently toward her. But we’ll never know will we?

That’s what I think anyway.  What do you think?

Attention Leaders: Five Attitudes to Take to work in 2013

Attitude is a big deal.  The way we look at things and the beliefs we hold about them influence what we choose to do and how we choose to behave when we’re doing it.  That’s why I think it’s always a good idea, especially for those who lead, to conduct something of an attitude inventory from time to time.  And, what better time to do it than at the beginning of a New Year?

So, with that in mind, here are five attitudes that I think will be necessary for business leaders to take, in achieving success in 2013 and beyond:

Attitude # 1: Diversity is not a black and white subject   ~ There are a myriad of distinctions between human beings. Leaders who believe that diversity is limited to cultural, ethnic and gender differences must go deeper and wider to make optimal use of the richness in knowledge, thought and experience that exists in their organizations.

For example, organizations in 2013 include people from three generations, each with their own set of experiences and expectations.  Leaders who don’t seek to understand both the benefits this promises and the tension it creates, will be disadvantaged.  More importantly, if they fail to constructively accommodate these differences, they will also fail to create an environment in which people from each generation are willing to do their best work.

The Upshot:  If you look at building a diverse workforce as a nice to do initiative, you are missing the point…and the boat. Making optimal use of available talent brings optimal results and will keep you in the game. That makes valuing diversity a business imperative.

Attitude #2: Communication is only effective if it results in understanding ~ Communication is a huge topic in most organizations.  It, or lack of it, is often pinpointed as the culprit when things go wrong. And yet, so many cling to the idea that because they understand the message they are sending, it is reasonable to assume that those on the receiving end will understand it in the same way.

The Upshot: If you view communication as something that creates understanding, you may also see the wisdom in seeking out and engaging a wider range of communication tools.  And, there are a great many about thanks to the wonders of technology.   This attitude can help to reduce the confusion that comes from  unclear messages and increase potential for greater overall productivity.

Attitude #3: Learning and Training are not synonymous ~ Opportunities to learn are everywhere and yet some leaders continue to believe that if they have a wide array of training programs in their organizations and encourage, or even require, people to attend them, their job is done.  While it would be nice to think that, the truth is, learning doesn’t really happen in a classroom, on a webinar or from a book.  Learning happens when training is applied in real life circumstances. To create learning, you also have to create the culture and environment that welcomes it.

Lots of people who attend classes will come away with new ideas and yet have no place to apply them.  When this happens, the ideas, no matter how good, drift off into the ether.  Also, when people try something new and fail, the response to that failure becomes critical to the learning process.  Too many organizations make punishment the reward for honest mistakes.  When that happens, learning takes a back seat to survival.

The Upshot: If you want people to learn, grow and increase their value to your organization, create a whole learning environment that includes opportunity for application of new skill; a balanced attitude toward failure; genuine recognition of accomplishment and; a well constructed framework for individual accountability.

Attitude #4:  Collaboration is the watchword of the 21^st Century ~ In successful organizations, there’s no such thing as a one-man (or woman) band. There’s just far too much going on for a single person to manage successfully. And yet, there are still those who try to keep tight control over everything that goes on around them.

The Upshot:  Taking a collaborative perspective and putting it into practice is hard. It means making the work more important than you.  But, doing so most often reaps better results.  That is reason enough to take a collaborative attitude.

Attitude #5: Vision, values and purpose matter more than rules and policies ~ In every organization, there have to be boundaries.  For instance, legal and ethical boundaries are permanent fixtures in any reputable company and must be strongly enforced.  However, beyond that, encouraging people to contribute their best work relies on the strength of their understanding of, and belief in, your organizational purpose, vision of the future and the values you espouse.

The Upshot:  Leading from vision, values and purpose requires greater focus and discipline than enforcing a set of rules.  However, those who do it successfully create workplaces that attract talented, enthusiastic and committed people. In a world where competition for the best is fierce, that has to be a good thing.

That’s what I think anyway.  What do you think?

2012 ~ A Year in Review with Dr Seuss, Darwin & Hemingway Too.

This week, I’m joining a myriad of others in reflection.  Being a person prone to pondering (and alliteration it seems), reflection is not something I necessarily reserve for the beginning of a new year. But, now is as good a time as any to have a look back. So here are the posts that you, (judging from your visits and comments), seemed to have enjoyed the most in 2012.

When Leaders Lose Sight of Their Primary Purpose

Lives are lost.  Trust is broken. Property is destroyed. And, the captain is forever tainted with the whiff of cowardice, no matter what the outcome of official investigations to come.  That’s the sad tale of the cruise ship, Costa Concordia.

And Why?  This is why.   Read more…

If I Ran The Zoo ~ A Whimsical Look at Leadership

When my boys were little, one my favorite things to do was to read stories to them at bedtime.  A well-loved story was Dr Seuss’ “If I Ran the Zoo”.  Basically, it is about a little boy, Gerald McGrew, who decides that the animals he sees in the Zoo are too ordinary and he begins to imagine what it might be like if he ran the Zoo instead.  I’m not sure what started me thinking about it but a whimsical mood has led me to creating my own version of “If I Ran the Zoo”.  So, with apologies to Dr Seuss, here it is: Read more…

Leadership Lessons from the Old Man and the Sea

The other day, while channel surfing, I caught a glimpse of Spencer Tracy playing Santiago in Ernest Hemingway’s, The Old Man and the Sea.  It didn’t register much at the time because as you may know, when one channel surfs, the little grey cells kind of take a nap.  Later though, I began to think about that story and the lessons it has to teach us.  Read more…

Why Do You Choose Leadership?

In many organizations, there is this implicit assumption that everyone aspires to be a leader. As a result, leadership roles in these places are ever in danger of being populated by people who privately lack the interest or desire to develop the skill required to lead others effectively. Read more…

Philosophy and the Corporate Boardroom

I was having a conversation with my son the other day.  We were talking about higher education and business.  At some point, those two conversations, while starting out separately, merged.  I think it was when he told me about a respected business colleague whose strongly held opinions included the notion that philosophy graduates have no place at a corporate boardroom table.  I’ve been thinking about that conversation ever since.  Read more…

Leadership – What’s Charisma Got To Do With It?

Charismatic leaders paint the picture of the leader as hero.  These are people who suggest, by their very presence, they can take care of us; cure our ills; make change possible; maybe even be the saviour we have long sought.

In reality, no one can do that single-handedly. Read more…

Leadership and the Destructive Nature of Emotional Stupidity

Aristotle once said, “Anyone can get angry. That’s easy. But to get angry in the right way, for the right reason, at the right time and with the right person…that’s not so easy”

I was reminded of this the other day when on television, I, along with countless others witnessed this.  Read more…

Leadership and Courage

Courage has many faces.  It doesn’t always show up complete with epaulets and a shiny sword yelling “Charge!!”  In fact, I would suggest it more often demands a much subtler approach.  Either way, courage is not something we can buy or fake. Read more…

Personality vs. Character in Leadership

A recent, and much discussed event in the news has started me thinking about the difference between personality and character.   There are perhaps some who have spent little time considering if there even is a difference between them.  Even the Thesaurus on my laptop suggests the word ‘character’ as an acceptable substitute for the word ‘personality’.  But to me, they are quite different.

With my strictly layperson’s eye, I see that distinction as this- Read more…

Leadership Perceptions ~ Changing the Record

I read an interesting article last week that started me thinking about the messages we send out to our children concerning what it is to be a manager.  I was thinking too, or perhaps worrying, that in spite of herculean efforts on the part of many ‘experts’ to change the perception of what it takes to be a good manager, we seem to be failing to convey a more enlightened message than the one that prevailed at the beginning of the Industrial Age.  Read more…

6 Ideas About Creating Organizations That Value Ideas

Now, more than ever, businesses are having to rethink their product and how they deliver to market. So, the question, (or at least one of them) is, how do we build organizations that actively value idea creation and development?  Read more…

Leadership and The Value of Exploring Beyond Your Door

Success in these times will depend on our ability to reach beyond our current level of understanding about the world and about each other. Whether we choose to sail to far-flung places or find other ways to expand our knowledge, we must reach out and explore beyond our own particular doors. Read more…

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Thank you very much for your readership over the past year.  I am especially grateful to those of you who have chosen to subscribe to this blog.  I hope it has served you well and will continue to do so in 2013.  My best wishes for a happy, healthy, purposeful and prosperous year ahead.

 

Lest We Forget…

Today is November 11th, a time when we remember and honour those who fought, and those who died, so that we might live lives that include choice and freedom.  This post is my tribute to them and to the men and women who continue to lay their lives on the line every day.

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Remembrance Day is here again.

So what do I actually remember? Well, I remember that on November 11,1959 when I was eleven years old, I was asked to observe a minute’s silence to think about the gift of my freedom and what it meant to me.

I remember laying my head down on my desk in the classroom and thinking about my sister’s father, Tom. Her father married our mother in 1941 or 42, when they were both very young. During that time, I doubt they had a lot of time to be together or to experience  the usual  ups and downs that generally characterizes marriage. In fact, I expect their ups and downs were underscored more by the number of furloughs Tom had from the army, the excitement of the arrivals and the sadness and fear of the all-too-soon departures.

While Tom was doing his duty in Europe, our mother was working in a munitions factory. It was a suffocating experience, as she constantly breathed in the fumes that went along with assembling lethal ammunition meant for the enemy but just as likely toxic to those employed to make it. And at night, she suffered from the heat and claustrophobia that blackout curtains inevitably produced. She was pregnant too. She gave birth to my sister after what turned out to be a very long and hard labour. Both nearly died in the process. But it wasn’t their time to die. Sadly, the same could not be said for Tom.

I remember my mother telling me that she received her telegram on VE day, a day of celebration. The war in Europe had come to an end. Everyone was jubilant. There were people in the streets singing and dancing, all, it seemed, but my mother whose grief must have been so much more intense in the face of the happy excitement  around her.

As it turned out, my mother was to meet Tom’s wartime buddy, who came to pay respects to his best friend’s widow. They eventually married and had a happy life together that spanned fifty-three years and included my sister and, in time, me too.

I remember the stories my father told me about his experiences in WWII. At first, they were the stories about life in the army and the silly things that happened to him and his tank unit. The lighter side of war was necessary, I think, to relieve the tension of hours of boredom followed by minutes of abject terror.

Later, as we both got older, he would talk about the darker side of his experience. He told me of one of his fellow soldiers who, apparently completely lacking a decent moral compass, took the watch from the wrist of a dead German soldier. For this soldier it came under the category of the spoils of war, but to my father and many like him, it was a disgusting and reprehensible thing to do.

He talked too, about getting used to seeing dead soldiers everywhere. He said that he got over the revulsion and learned to ignore it for the sake of his own survival. To him, they began to take on the appearance of wax mannequins and that’s how he preferred to view them. They were gone. There was nothing he could do for them except to pray for their loved ones and do what he could to live and be around for his own family.

The one sight he could not rationalize was the picture he carried in his head and heart of the farmer whose house had been bombed. My father encountered him walking down the road one day, somewhat confused and disoriented, and carrying his dead child. It is an image that Dad never forgot and one that brought him to tears in the telling.

This is the thing. We can all perhaps defend the need for fighting each other when we are caught up in a cause that we believe is vital to our very survival but it is hard to look into the face of a dead child and not think that there must be another way.

If there is, we have yet to find it and so, in spite of our days of remembrance and the gratitude we feel to those who made, and are making, so many sacrifices for the sake of our freedom, we continue to find things to fight about.

In my life so far, I have never had to take up arms against another human being. I am grateful to all of those who have fought for my freedom in the past and pray for all of those who are at this moment in harm’s way so that I, and my family, might be safe.

Thank you

Leadership…And All That Jazz

This week, I’m offering you a refreshed version of a post I wrote in 2010.  Not to be immodest but it is one of my favourites. I love jazz and I think it a perfect metaphor for leadership. I  hope you enjoy reading it as much as I did writing it.  

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Warren Bennis once said, ‘I used to think that running an organization was equivalent to conducting a symphony orchestra.  But I don’t think that’s quite it.  It’s more like jazz.  There is more improvisation”

I must confess that I really like the symphony orchestra metaphor, simply because it is, well, beautifully uncluttered. But, as much as I would like to think it possible for all things to be in harmony at all times, I know the reality to be a lot messier, or jazzier, metaphorically speaking.

In fact, it is perhaps the jazz of life, (that stuff that requires spontaneity and improvisation), that transforms the vanilla of a well-ordered enterprise into something spiced with possibility and potential for greatness.

So it is with leadership.

In leadership, there are times for following a well-planned strategy.  And, there are times when doing so isn’t going to work.  The landscape has a way of changing rapidly, often requiring leaders, as creative beings, to rely on instinct to successfully navigate unexpected challenges or opportunities and explore unknown places.

At those times, improvisation is a useful tool.  However, as with jazz, improvisation, on its own will not create a joyful noise. It must somehow find its way back to the primary melody no matter how far afield it may go.

In leadership, the primary melody lies in the organizational vision and purpose.  And, how far afield we are willing to go to realize the vision and fulfill the purpose is usually dependent on a number of  things like:

How much we know

The more curious we are and the more we seek to learn about the immediate environment, our markets, our politics and the world, the better equipped we are to make spontaneous decisions that will serve our purpose, either now or in the future.

How much we are willing to risk 

When it comes to risk, those who extend themselves too far, risk losing sight of their core purpose and those who don’t explore at all, risk missing opportunities for growth that go beyond their current expectations. Being clear about how much we are willing to risk can help us determine the extent to which we are willing to improvise.

How much we believe

If we have our organization’s core purpose and future vision etched on our brains and hearts, the likelihood is that we will also feel more at liberty to play with improvisation without fear of getting lost.

How much we imagine

Just as jazz music is highly interpretive, the extent to which we use our imagination in leadership often determines the kind of organizations we build and the ability of the people working in those organizations to improvise effectively.

In short, I think there is a vital role for improvisation in organizations. Our appetite for spontaneity will of course vary but if we are wise, we will allow room for it.  It could make the difference between mediocrity and excellence.

That’s what I think anyway. What do you think?

Oh, and just for fun, here is Oscar Peterson providing a fine example of what can happen when improvisation blends beautifully with the primary melody.

Getting Back to Work ~ What Motivates Us

For me, the end of summer brings on mixed feelings.   At the end of last summer, I wrote this post. For me, it bears repeating.  I hope you will agree.

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I hate to say it…but I will.  Summer is coming to a close.  It feels a little sad saying adios to the hazy, crazy, sometimes lazy days of summer.  And yet, to me, there is always a ‘new start’ feeling about September.  I guess it must be that, for most people, summer vacation is over and it’s time to get back to work.

Some of us will approach this prospect with enthusiasm and some, well, some will spend time singing the back to work blues.

As a leader, it is reasonable to assume that you would prefer the enthusiasm option to the blues option.  But, like everything else, you’ll likely have to work for it.

So here’s a reminder from Daniel Pink about what truly motivates people to do their best work, (post vacation or otherwise) and it has nothing to do with money.   In fact, according to Pink, (and intuitively, I agree) there are three things that, in combination, will charge our batteries and get us happily moving forward.  Here they are:

Autonomy ~ freedom to, independently or with others of our choosing, work creatively and produce something we can be proud of.

Mastery ~ opportunities to learn, grow and build on our interests, knowledge and abilities

Purpose ~ Connecting to something greater than ourselves that we can believe in and strive to fulfill.

Here is a wonderful RSA Animate production called Drive: the Surprising Truth About What Motivates Us.  It is ten minutes long but, for any leader, is worth the time to see because it gets to the heart of what motivates us.

This presentation suggests to me that to keep the effects of lethargy (whenever it may arise) from diminishing our activity and blurring our focus, we must find ways to emphasize or integrate the principles of autonomy, mastery and purpose into our everyday work life.

With this in mind, here are some questions for you, as leader, to consider:

Autonomy:

Given the nature of your business, how might you provide opportunity for people to work autonomously?

How flexible are you when it comes to work arrangements?

What would happen if you were to make each person’s operational framework larger and allow more independence? What might it look like?

What would you need to make it work?  What would you have to do to fill that need?  What would others have to do?

Mastery: What opportunities do you provide for people to get better at what they do?

How do you approach development planning?

How do you acknowledge accomplishment?

What value do you place on curiosity, risk and learning?

What are you willing to try, to allow your people a chance for growth and greater contribution?

If you were to take what you are doing now to increase peoples’ level of mastery and multiply it by two, what would it look like? What do you anticipate would be the outcome?

Purpose: What purpose does your organization serve?

Does everyone in your organization know it? Understand it? Believe in it?

How often do you remind people of your organizational purpose?

How do you help them make the connection between what they do and how they contribute to the fulfillment of the purpose?

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There will of course be other questions that come up for you but the point is, there are times when this notion of achieving a working environment that values autonomy, mastery and purpose requires some active consideration.

I just happen to think that the autumn, (when we tend to need time to cast fresh eyes on our life and work), is one of those times.

What do you think?