Getting Back to Work ~ What Motivates Us

I hate to say it…but I will. Summer is coming to a close. It feels a little sad saying adios to the hazy, crazy, sometimes lazy days of summer. And yet, to me, there is always a ‘new start’ feeling about September. I guess it must be that, for most people, summer vacation is over and it’s time to get back to work.

Some of us will approach this prospect with enthusiasm and some, well, some will spend time singing the back to work blues.

As a leader, it is reasonable to assume that you would prefer the enthusiasm option to the blues option. But, like everything else, you’ll likely have to work for it.

So here’s a reminder from Daniel Pink about what truly motivates people to do their best work, (post vacation or otherwise) and it has nothing to do with money. In fact, according to Pink, (and intuitively, I agree) there are three things that, in combination, will charge our batteries and get us happily moving forward. Here they are:

Autonomy ~ freedom to,( independently or with others of our choosing), work creatively and produce something we can be proud of.

Mastery ~ opportunities to learn, grow and build on our interests, knowledge and abilities

Purpose ~ Connecting to something greater than ourselves that we can believe in and strive to fulfill.

Here is a wonderful RSA Animate production called Drive: the Surprising Truth About What Motivates Us. It is ten minutes long but, for any leader, is worth the time to see because it gets to the heart of what motivates us.

This presentation suggests to me that to keep the effects of lethargy (whenever it may arise) from diminishing our activity and blurring our focus, we must find ways to emphasize or integrate the principles of autonomy, mastery and purpose into our everyday work life.

With this in mind, here are some questions for you, as leader, to consider:

Autonomy:

• Given the nature of your business, how might you provide opportunity for people to work autonomously?

• How flexible are you when it comes to work arrangements?

• What would happen if you were to make each person’s operational framework larger and allow more independence? What might it look like?

• What would you need to make it work? What would you have to do to fill that need? What would others have to do?

Mastery:

• What opportunities do you provide for people to get better at what they do?

• How do you approach development planning?

• How do you acknowledge accomplishment?

• What value do you place on curiosity, risk and learning?

• What are you willing to try, to allow your people a chance for growth and greater contribution?

• If you were to take what you are doing now to increase peoples’ level of mastery and multiply it by two, what would it look like? What do you anticipate would be the outcome?

Purpose:

• What purpose does your organization serve?

• Does everyone in your organization know it? Understand it? Believe in it?

• How often do you remind people of your organizational purpose?

• How do you help them make the connection between what they do and how they contribute to the fulfillment of the purpose?

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There will of course be other questions that come up for you but the point is, there are times when this notion of achieving a working environment that values autonomy, mastery and purpose requires some active consideration.

I just happen to think that the autumn is one of those times.

What do you think?

*Please Note: This post was originally published in 2011

Employee Engagement & the Magic of Remembering

In a number of my previous blog posts, I made reference to the importance of listening and how this enhances the efficacy of communication.  A lot of other people talk about it too.  And that’s a good thing.

But I’m wondering how much of the information we get from listening do we actually remember when we’d like to or need to?  Taking notes is one way to capture new information but frankly sometimes it just isn’t appropriate to break a conversation so that we can capture a thought, a name or an idea.  So often, we have to rely on what we remember.

Personally, that is a scary thought as my memory for some things is, well, awful.  A little research has enlightened me however to the possibility that it doesn’t have to be awful as long as I give it some regular exercise.  So why would I want to?

Here’s why.  There is magic in remembering.

Many years ago, when I was working as a Personnel Officer in the Head office of a very large organization, I was invited to attend a breakfast and listen to the President  & Chairman of the Board, talk about our goals and challenges. The organization employed at that time, something in the neighbourhood of 35,000 people worldwide and so you can imagine that the goals and challenges were significant.

Before we sat down to breakfast the Chairman took a turn about the room, which was hosting about 350 people.  Quite by accident, he happened upon me.  I introduced myself and we talked for a very brief time.  And then he moved on.

Well, we had breakfast and then the Chairman got up to speak.  He was eloquent in his description of the organizational goals and realistic when he described the challenges we faced.

And then the magic happened.  He said something like, “I was talking to Gwyn earlier and she reminded me of the importance of people to our organization”

Suddenly, I was no longer a blurred face in the crowd or a very small cog in a very large wheel.  I felt important.  I felt heard.  And I felt included.

He had remembered my name.

Remembering details, like people’s names, may seem like a small thing when we have so many other things competing for our time and attention.  But simple acts of acknowledgement are very powerful.  They make us want to participate.  They make us want to do better and be better.   And that is, to me at least, the essence of employee engagement.

Here’s a link to an article written by Molly Edmonds, called Top 10 Ways to Improve Your Memory.

I’m going to work on improving my memory.  How about you?